Shipping policy

Last updated: March 23, 2026

At LisaPersonalized, we are committed to delivering our custom neon décor safely and efficiently. This shipping policy explains how your personalized neon signs are processed, shipped, and delivered so you always know what to expect when ordering from our store.

Our Story and Commitment

The LisaPersonalized journey began with a passion for creating unique and eye-catching personalized neon lights that bring personality and warmth to any space. From bedrooms and living rooms to weddings, parties, and business displays, our goal is to help customers express their style through beautifully crafted neon décor.

Each neon sign is carefully designed and prepared to ensure quality, durability, and vibrant lighting. Because many of our products are personalized, we treat every order with special care—from design preparation to final packaging—so that your custom neon piece arrives ready to shine.

Delivery Estimates

We understand the excitement of receiving a personalized item, and our team works hard to prepare and deliver your order as quickly as possible.

1. Order Processing

Order Cut-off Time:
5:00 PM (EST) Eastern Standard Time (New York).

Handling Time:
1 – 3 Business Days (Monday – Friday).
During this time, your order is reviewed, prepared, quality-checked, and carefully packaged for shipping.

2. Shipping and Delivery

  • Transit Time: 3 – 5 Business Days (Monday – Friday)
  • Estimated Total Delivery Time: 4 – 8 Business Days

Shipping Destinations and Costs

To maintain our commitment to honest and transparent pricing, we have simplified our shipping structure.

Shipping Area: We currently ship exclusively to addresses within the United States.

Shipping Cost: Standard Shipping is $0.00 (FREE) on all orders.

Shipping Methods and Tracking

To ensure safe and reliable delivery, we partner with trusted carriers such as USPS and UPS.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can follow your package in real time.

Secure Checkout: Our website uses SSL encryption to protect your personal and payment information during checkout and shipping.

Order Assistance

If you have any questions regarding your order, delivery status, or exchanges, our support team is always ready to assist you.

Store Name: Lisa Personalized
Email: support@lisapersonalized.com
Phone: +1-931-636-3227
Address: 3715 3rd E Ave, Tuscaloosa, AL 35405, US