FAQs

At LisaPersonalized, we want to ensure you have all the information you need before making a purchase. Below are answers to some of the most commonly asked questions about our products, shipping, and policies.

1. What types of products does LisaPersonalized sell?

LisaPersonalized specializes in personalized neon signs and decorative LED neon lights. Our neon lights combine modern design with energy-efficient LED technology, making them perfect decorative pieces for homes, cafés, studios, events, and businesses.

2. How long does it take to process my order?

Orders are typically processed within 1–3 business days (Monday–Friday). During this time, your order is reviewed, prepared, quality-checked, and securely packaged before shipment.

3. How long will it take to receive my order?

After processing, shipping usually takes 3–5 business days depending on your location and the shipping carrier.

Estimated total delivery time: 4–8 business days.

4. Do you offer free shipping?

Yes. We offer Free Standard Shipping on all orders within the United States. No hidden shipping fees will be added during checkout.

5. Can I return or exchange my purchase?

Yes. We offer a 30-day return and exchange policy. Items may be returned within 30 days of delivery if they are unused and in their original condition.

Please note that custom or personalized neon signs may not be eligible for return unless they arrive damaged or defective.

6. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer support team using the contact information listed below. Our team will guide you through the process.

7. How long does it take to receive a refund?

Once we receive and inspect the returned item, refunds are typically processed within 5 business days and issued to the original payment method.

8. Do you charge restocking fees?

No. We do not charge any restocking fees ($0.00) for eligible returns or exchanges.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue. We will arrange a replacement or refund as quickly as possible.

10. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

11. Where do you ship to?

Currently, LisaPersonalized ships exclusively within the United States.

12. How can I contact customer support?

If you have any questions, feel free to contact us:

Store Name: Lisa Personalized
Email: support@lisapersonalized.com
Phone: +1-931-636-3227
Address: 3715 3rd E Ave, Tuscaloosa, AL 35405, US