Payment Policy
Last updated: March 24, 2026
At LisaPersonalized, we aim to provide a smooth, secure, and reliable checkout experience for every customer. This Payment Policy explains the payment methods we accept and the security measures we use to protect your financial information when purchasing our personalized neon décor.
Our Story and Commitment
LisaPersonalized was founded with the goal of creating unique and stylish neon signs that allow customers to express their personality through lighting and décor. Our collection includes personalized neon name signs, decorative LED neon lights, and custom designs suitable for homes, events, weddings, and businesses.
We believe that the same care used to design and prepare our neon products should also apply to protecting our customers' personal and financial information. That is why we prioritize secure payment processing and transparent billing practices.
Secure Payment Processing
Your security is extremely important to us. Our website is protected with SSL (Secure Sockets Layer) encryption, which creates a secure connection between your browser and our server.
This technology ensures that:
- Your personal information is protected
- Payment details are securely encrypted
- Transactions are safeguarded against unauthorized access
You can shop with confidence knowing that your data is protected throughout the checkout process.
Accepted Payment Methods
To make purchasing convenient and flexible, LisaPersonalized accepts several trusted payment methods:
Credit and Debit Cards: American Express, Diners Club, Discover, Mastercard, and Visa.
Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
Alternative Payment Platforms: Amazon Pay and PayPal.
All payments are processed securely and in real time. By completing a purchase, you confirm that you are authorized to use the selected payment method.
Billing and Order Information
Transparent Pricing: The price displayed on our website is the price you pay for the product. We do not include hidden product fees.
Free Shipping: We offer Free Standard Shipping on all orders within the United States.
Currency: All transactions are processed in U.S. Dollars (USD).
Order Confirmation:
After a successful payment, you will receive an order confirmation email.
Once your order has been prepared and shipped (usually within 1–3 business days), you will receive another email containing your tracking number.
Refunds and Cancellations
If you wish to return an item or request a refund, please review our Return & Refund Policy.
Refund Processing: Approved refunds are issued to the original payment method within 5 business days after the returned item has been received and inspected.
No Restocking Fees: LisaPersonalized does not charge any restocking fees ($0.00) for returns or exchanges.
Contact Our Support Team
If you experience any issues during checkout or have questions about your payment, our customer support team is ready to assist you.
Store Name: Lisa Personalized
Email: support@lisapersonalized.com
Phone: +1-931-636-3227
Address: 3715 3rd E Ave, Tuscaloosa, AL 35405, US
Our team will respond as quickly as possible to help resolve any concerns.